How to report content

DRAFT — to be reviewed by a lawyer before launch. This text was drafted from what the software does today and has not been reviewed. It is not yet the agreement between you and us.

Last updated: 2026-09-29

People can put four kinds of content on Flocking where others see it: a profile picture, a name (an account's name and username, or a name written on a seat in a trip), a destination note, and a trip's name. If you believe any of it is illegal, infringes your copyright or other rights, or breaks our terms, this page explains how to tell us and what happens next.

1. How to report

• With the Report button next to the content, on the web or in the apps. You choose a reason (illegal content, copyright, abuse, spam, or other) and can add up to 1,000 characters of detail. You do not need an account; if you are not signed in, you can leave an email address to hear back. You receive a reference for your report.
• By email to [not set], with the information listed below.

2. What a notice should contain

To let us act quickly, a notice under the EU Digital Services Act should include:

1. an explanation of why you consider the content illegal;
2. where exactly it is: the address (URL) of the page, and which picture, name, note or trip name you mean;
3. your name and email address, unless the content concerns certain offences involving the sexual abuse or exploitation of children, in which case you may remain anonymous;
4. a statement that you believe, in good faith, that the information and allegations in your notice are accurate and complete.

A report made with the Report button already records where the content is.

3. Copyright notices (including under the US DMCA)

If you are reporting content that infringes your copyright, please include, in addition:

1. a physical or electronic signature of the copyright owner or of a person authorised to act for them;
2. identification of the copyrighted work you say is infringed (or, for several works, a representative list);
3. identification of the material you say is infringing, with enough information for us to find it (the URL, and which picture, name, note or trip name);
4. your name, postal address, telephone number and email address;
5. a statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent or the law;
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf.

Our designated agent for notices under the US Digital Millennium Copyright Act is: [to be completed].

[to be completed by the owner: until an agent is registered with the US Copyright Office, notices may be sent to [not set].]

4. What we do

1. We review every report without undue delay and decide it with care. A person, not an automated system, makes the decision.
2. If we find the content illegal or in breach of our terms, we remove it or disable access to it in the least drastic way available: a picture is taken off the profile, a note is hidden, a name or a trip's name is put back to a plain one.
3. We email the person whose content it was a statement of reasons: what was removed, on what grounds (the law or the term concerned), the facts relied on, and how to contest the decision.
4. We tell the person who reported it what we decided.
5. If several people reported the same content, deciding one report decides them all.

We keep a copy of the content as it was when reported, the reporter's words and a reporter's address for 180 days after the report is decided, and then erase them. See our privacy policy.

5. If your content was removed: contesting, and counter-notices

If you think we were wrong to remove your content, reply to the email that told you, explaining why. A person will look at the decision again and tell you the result. You may also refer the dispute to an out-of-court dispute settlement body certified under the Digital Services Act, or go to court.

For content removed after a copyright notice, you may also send a counter-notice to [not set] (or to our designated agent) including:

1. your physical or electronic signature;
2. identification of the material removed and where it appeared before it was removed;
3. a statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of a mistake or misidentification;
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the courts [to be decided by the lawyer: the appropriate courts; under US law, the federal district court for your address, or any judicial district in which we may be found if you are outside the United States], and that you will accept service of process from the person who sent the original notice or their agent.

When we receive a valid counter-notice, we forward it to the person who sent the original notice. [to be decided by the owner, with the lawyer: whether to follow the US procedure of restoring the content after 10 to 14 business days unless the notifier tells us they have started court proceedings.]

6. Repeat infringers

[to be decided by the owner: the policy for accounts that repeatedly post infringing or illegal content, for example closing them after a set number of upheld reports. The software does not do this automatically today.]

7. Misuse of the reporting process

Please report only content you genuinely believe is illegal or in breach of our terms. After a warning, we may stop processing notices from people or addresses that frequently send manifestly unfounded reports. Knowingly false statements in a copyright notice or counter-notice may make you liable for damages.

8. Contact

[to be completed], [to be completed]. Email: [not set].